Frequently Asked Questions
Everything you need to know about your sporting gear and orders.
How can I track my Decathlon order?
Once your order is shipped, you will receive a confirmation email containing a tracking link. You can also monitor your status directly through the 'My Orders' section in your account.
What is the return policy for sports equipment?
We offer a 365-day return policy for our Decathlon membership holders. Products must be in unused condition with original packaging, though some technical gear may have specific inspection requirements.
Does Decathlon offer a warranty on products?
Yes, most of our Passion Brand products come with a minimum 2-year warranty. Some items, like our bike frames, even carry a lifetime warranty against manufacturing defects.
Can I Click & Collect my order in-store?
Absolutely. You can place your order online and select the 'Click & Collect' option at checkout. Your items will typically be ready for pickup at your chosen store within 2 hours.
How do I choose the right size for my gear?
Every product page features a detailed 'Size Guide' specific to that sport. We recommend measuring yourself and comparing it to our charts to ensure the best performance fit.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Decathlon gift cards. Localized payment options may also be available depending on your region.